Billing help

Last updated: 2026-06-04

Everything about managing your Boswell Pro subscription — cancelling, what happens afterward, and finding your receipts. Billing is handled through Stripe's hosted Customer Portal, which you reach from inside the Boswell app.

The binding terms are in the Terms of Service, section 4 (Billing & cancellation) — this page is the plain-language how-to. If anything here ever seems to disagree with the Terms, the Terms are the canonical version.

How to cancel

1. Open Boswell and go to Settings → Billing.
2. Click Manage subscription to enter Stripe's hosted Customer Portal.
3. In the portal, choose to cancel your subscription, and confirm.

That's it — there's nothing to uninstall and no one to email. Cancelling is self-serve and takes effect on its own.

What happens after you cancel

• You keep Pro until the end of the period you've already paid for. Cancelling doesn't cut you off immediately. If you're a month or a year into a paid period, Pro stays active until that period ends.
• Then Boswell reverts to the Free tier. When the paid period runs out, the subscription stops renewing and the app returns to the free feature set the next time it checks in (usually within about a day of opening it). You won't be charged again.
• No partial refunds. We don't refund the unused part of a billing period — you simply keep Pro through the end of what you paid for. (See Terms section 4.)
• Your recordings and transcripts are untouched. They live on your Mac, not on a server. Reverting to the Free tier doesn't delete, lock, or move any of your notes — they stay right where they are, in ~/Library/Application Support/Boswell/.

Changed your mind? You can re-subscribe any time from the app.

Finding your receipts & invoices

Your billing history lives in the same Stripe Customer Portal:

1. Open Boswell and go to Settings → Billing.
2. Click Manage subscription to enter the Stripe Customer Portal.
3. Under your billing history, you can view and download each invoice and receipt as a PDF.

Stripe also emails a receipt to your account address each time a payment goes through, so it's worth checking that inbox first.

Reading the line items

Boswell Pro is a single personal subscription, so your invoice is short. You'll typically see one line — Boswell Pro, billed at your chosen cadence (monthly or annual) — plus any tax that applies in your location. Your first invoice is generated when you subscribe, at the cadence you chose. There are no seats, no per-user math, and no proration lines to decode — it's one plan, for you.

Still stuck?

If something about your billing looks wrong, or you cancelled and were charged anyway, email support@meetboswell.com with the email address on your account and we'll sort it out.